There are a number of ways brands can use digital marketing to benefit their marketing efforts. The use of digital marketing in the digital era not only allows for brands to market their products and services, but also allows for online customer support through 24/7 services to make customers feel supported and valued. The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses. It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand. It has become increasingly popular for businesses to use and encourage these conversations through their social media channels to have direct contact with the customers and manage the feedback they receive appropriately.
Chatbots have become increasingly more important as messaging applications have become the way brands reach consumers. And for marketing and sales purpose, chatbots can offer your audience a personalized experience, gather and analyze customer feedback and data, and make your brand more fun. We at www.engati.com have started the journey. Do read our collection of blogs at https://blog.engati.com , test our platform and provide us feedback. ChatBots will be great! They will do what we struggle or do not want to do.
In 2020 and beyond, the customer journey will be more dynamic and unpredictable, as it needs to respond to rapid changes in consumer desires. After all, in the mobile age, people have become accustomed to instant gratification. If they think or talk about something, they want to learn more, see more and buy more of it with just a few clicks of a button.
The development of digital marketing is inseparable from technology development. One of the key points in the start of was in 1971, where Ray Tomlinson sent the very first email and his technology set the platform to allow people to send and receive files through different machines. However, the more recognisable period as being the start of Digital Marketing is 1990 as this was where the Archie search engine was created as an index for FTP sites. In the 1980s, the storage capacity of computer was already big enough to store huge volumes of customer information. Companies started choosing online techniques, such as database marketing, rather than limited list broker. This kind of databases allowed companies to track customers' information more effectively, thus transforming the relationship between buyer and seller. However, the manual process was not so efficient.
The heart of a great digital marketing plan is a great website. What makes a great website? It’s when a visitor intuitively knows where everything can be found. Plan your web content with the “WIIFM – What’s In It For Me” mindset. Don’t hide the price, the dates, or any other important information. After all, this is the first thing that people see before they opt to sign up for your event or register for your services, and you want to make sure that what they see responds to their specific needs and interests. Want to position your organization ahead of the curve? Enable a chatbot on your site to assist any potential attendees in real time, via automated responses.