In this article, I’ll explore six key marketing trends based on examples and research on the adoption of the latest marketing techniques and technology marketers can use. For recommendations on tapping into the innovations in different digital marketing channels, including email, social media and search engine marketing, see all the other posts from the Smart Insights team covering Digital marketing trends for 2020.
Here we'll take a look at a few of the best tools for personalization integrated with web analytics, Saas for ecommerce and personalization features available as part of CMS or commerce management systems. For the full list of recommended personalization software tools, check out Dr. Dave Chaffey's post 28 Website Personalization and Recommendations Software Tools.
Ultimately, it is the business, marketing, and brand development strategies which drive the growth of a business, so it is important to have a sound marketing strategy and branding in place before working on the digital tactics. Otherwise, it’s likely your hard work on the digital tactics will be wasted if they are directed at the wrong audience and your value proposition isn’t strong enough.
Sentiment analysis usually involves data-collecting tools and algorithms to scour online responses to your brand and evaluate them. Again, this isn’t a new digital marketing trend, but new technology is making it more popular than ever before. Advances in natural language processing let computers understand the meanings behind what humans say online, including slang and emoji.

Are you planning to set up your very own digital marketing business? If so, do not miss out on using our “Digital Marketing Business Plan” template that is easy to edit and customize. Be able to provide detailed information when it comes to the operation plan of your business along with the products and services offered, etc. This sample plan template also comes with suggestive headings and content. Download it instantly so that you can easily reach out to your target market!
Another set of helpful tools for digital marketers are analytics tools. These include everything from Google Analytics (designed to track stats for web traffic to a particular site) to social media analytics tools like Facebook Insights and Twitter Analytics which provide metrics related to engagement and help marketers optimize their campaigns. For measuring stats on the backend of a site (particularly related to conversions, sales and user demographics), there are also tools like Periscope that track user data, site searches and conversion metrics.
Today, Marketing Technology (Martech for short) presents a bewildering choice of software services for businesses looking to improve their management of digital media, experiences and supporting data. If your business and your agencies adopt the right blend of Martech, it can help give you an edge against competitors, but if not, you may be missing out on the insights and automation processes they are using.
Within digital marketing strategy, there is continued interest in developing integrated digital marketing strategies across multiple channels. Digital transformation programmes are a response to the challenges of digital silos in some companies where there has been a failure to integrate digital across a company. Instead, we recommend using a customer-centered approach to audit your approach for different personas across the lifecycle as shown below.
Consumers often use Stories to search for local businesses. For instance, on Instagram Stories, some location searches have a story icon that allows users to view recent stories that have used the particular location sticker. Additionally, the use of hashtags for places or events have a similar effect of driving user traffic to that destination to learn more. This is a great way to help your brand get discovered locally.
Whatever your overarching goal is, you need to know how to measure it, and more important, actually be able to measure it (e.g., have the right digital marketing tools in place to do so). How you measure the effectiveness of your digital strategy will be different for each business and dependent on your goal(s), but it's vital to ensure you're able to do so, as it's these metrics which will help you adjust your strategy in the future.
Content research and curation are often the most difficult and tedious processes of content marketing, and Frase—although it’s a relatively new tool— has assisted me so much in these processes. With Frase, I can focus on actually creating the best possible content that is better than my competitors instead of spending my energy on the research process.

These are great tools and I’m definitely trying the others! I also recommend Phlanx’s Collaboration Portal – you can find a lot of opportunities listed by business owners – small and big brands. Bloggers are also posting on that site to find collaborations. I use this free tool to find bloggers I can collaborate with – to help promote my products and boost my engagement rate and sales. Hope you can check it out!
Other tools include Act On, MailChimp, Constant Contact, etc. There are many email service providers and marketing automation services to chose from so it is vital you pick one that is right for your business needs and growth development. We have a comprehensive Email marketing and marketing automation buyers guide to help with the selection process.

Miscellaneous factors of modern SEO: The bounce rate, site speed, and very recently, content above the fold are known to be significant factors in the algorithms of the most important search engines. Also, display advertising, including behavioural targeting or retargeted marketing and contextual advertising use the targeted keywords generated in the organic search practices. Most of all, you all need to have a thorough idea on the marketing campaigns and business model, so that you can work in evocative ways.
Who is in your target market? – SEO today is not about just grabbing as much traffic as possible, but instead attracting high-value visitors interested in what you offer. In terms of demographics, what is your market searching for? How are they performing web searches? Where are they located? The more specific your answers, the more valuable your investments in SEO become. Google Analytics is a good place to start your investigations!
Tech Republic notes that there have been over 3,800 data breaches within organizations – in 2019 alone! While the hacks at huge companies like Yahoo, Facebook, Equifax and Marriott make the headlines, there are plenty of breaches at smaller firms, too. As a result, just 25% of consumers believe that most companies handle their sensitive personal data responsibly.
For more information about buyer personas, read How to Avoid 4 Buyer Persona Mistakes for advice and a free template on developing your personas. You may need to do research in order to completely develop your personas, but before you dive into that endeavor, check out 9 Questions You Need to Ask When Developing Buyer Personas. You may find you already have all the data you need!
SEO (Search Engine Optimization) is a process of making a web page easy to find, crawl and categorize. It helps your customers to find out your business from among a thousand other companies. SEO is an integral part of a digital marketing strategy. It’s basically concerned with a holistic move towards driving customers to your business via online platforms. And to do that, one must ensure the website ranks higher in SERP (Search engine result page). The advent of the global economy nearly makes every business have an online presence. To achieve benchmark, your website must rank ...
There are many elements that come with a great digital marketing plan, so make sure you begin planning your event with the right strategy and implement the right tools well before the event date. We offer a one-on-one, one-hour assessment of your digital marketing plan, and we are also available to answer any related questions and provide advice on how to get started on digital marketing for your event or organization. Feel free to pick our brains. Contact sensov/ event marketing today and see how we can help.

Be able to reach all of the possible customers when it comes to marketing your restaurant by using our Restaurant Digital Marketing Plan template. Choose from the many different options you have with digital marketing starting from search engine optimization down to social media marketing. Modify the template to fit your purpose by opening this file in any of the multiple file formats.
For example, running a paid ad campaign requires many components such as a landing page, a form and a lead data platform before delivering the lead to a nurture workflow. Not to mention, analytics and data consolidation needs to be handled externally and requires manual work to put together. This process depends on at least 3 tools communicating with each other as well as tons of redundant work each time they want to launch a new campaign.
Tweetdeck -  This is great for monitoring Hashtags. If you don't want to pay for social media scheduling software like Buffer or Hootsuite, Tweetdeck also allows you to manually schedule in Tweets (Facebook also has it's on scheduling feature) but it's great to have one tool that scheduling in social content across all your available social channels.
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I like this example, since it translated into product improvements, not only improvements to the experience. In May 2017, PACS launched two products resulting from PFY feedback—PRUman and PRUlady, covering illnesses specific to men and women. Customers diagnosed can receive up to a S$100,000 payout, ensuring they get the treatment they need without financial concerns. PFY was instrumental in structuring these products by identifying customer interest in eliminating “nice to have” benefits, leading to more affordable prices for everyone. Community feedback also showed that simplified health questionnaires made it easier for customers to purchase the products.

Apparently, it seemed there is no such difference between SEO and digital marketing approaches; both execute the same functions and possess the same skills. Only for marketing needs, different titles are resorted. To understand this, we need to pay a thorough look on these concepts. The below figure will clearly show how SEO is based as a subset of digital marketing.
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